MULTITEMPORADA - LOCACAO POR TEMPORADA LTDA

Sestrem Inn Guest Handbook
This is a manual of instructions and rules to ensure that your stay is an excellent experience. We recommend that you read it very carefully, as everything you need to know will be here!

Check-in, check-out and reception times

Our opening hours are:

- Check-in from 2:00 pm to 9:00 pm (other times upon prior consultation).

- Check-out until 11:00 am (schedule with the person who welcomed you in advance).

⚠️ We do not have a reception desk at the property, so it will always be necessary to adjust your arrival time in advance!

Host Contact (support during hosting)

Your host Mr. Deivid on the following WhatsApp +55 (48) 996601336 or just click on this link:

👉 https://api.whatsapp.com/send?phone=5548996601336

Location (address) and surroundings

General Estr. Col. de Dentro, Colônia, São João Batista - 88240-000

Use this Google Maps reference! 👇

https://maps.app.goo.gl/mvYW7rng6xVxEwLE7

NEARBY:

- 8km (12min) from the center of São João Batistas (famous for its shoe stores);

- 10km (15min) from the Bethânia Lake Complex;

- 14km (20min) from Fernandes Waterfall;

- 20km (35min) from the Santa Paulina Sanctuary;

- 23km (40min) from Morro da Pipa;

- 60km (1h) from Governador Celso Ramos;

- 80km (1h10min) from Florianópolis.

RESTAURANT:

- We have a restaurant on the property that serves homemade food.

SUPERMARKET:

- Macris Supermarkets

- Komprão Koch Wholesaler L10

Property access and parking

🚗 How to get there:

- Easy access to the property, leaving the asphalt, the access to the property has a stretch of about 4 kilometers of dirt road.

🅿️ Parking:

- We offer parking inside the property with uncovered spaces (safe and quiet place).

Meal Plan and Restaurant at the Inn

We offer a delicious breakfast, included in your stay, prepared with care and fresh ingredients.

✔️ Breakfast: Start your day with a mouth-watering buffet! Breads, cold cuts, salami, jams, fruits, juices and cakes, as well as other delicacies. And the best part? Many of the ingredients come directly from our orchard and vegetable garden, from our family to yours.

Opening hours: 8am to 10am.

✔️We have a restaurant on the property with homemade food and a quality space for you to enjoy. Prices can be consulted with the host Deivid.

External area

Sestrem Inn has an outdoor infrastructure prepared for your stay:

✅ Beautiful garden with some wild animals;

✅ Shared barbecue, upon reservation with the host;

✅ Lake for fishing and fishing gear.

- Fishing for consumption, agree on price with the host;

✅ Games room and outdoor shared pool.

WI-FI

We have excellent quality Wi-Fi Internet;

- Network: Cliente pousada

- Password: bemvindos

- Network: Sestrem

- Password: 991218267

Children, Guests and Pets Policies

CHILDREN POLICY:

✅ We accept couples + 1 child up to 3 years old included in the daily rate in the following units: Chalé Master e Chalé Standard;
⚠️Children must sleep with their parents;
✅ We exempt 1 child up to 6 years old in the Chalé Suíço.

VISITORS POLICY:

⚠️Visitors are not allowed during the stay, this is a space exclusively reserved for guests.

PET POLICY:

- We accept 1 (one) small pet up to (8 kg).
- We do not charge a PET fee, please respect the rules:

Pet Rules:
- They cannot be left alone in the Units;
- When moving around the social areas, the use of a leash is mandatory;
- Cleaning up waste is the owner/guardian's responsibility.

Bed and bath linen policies

- We provide bed linen, pillows, light blankets, bath towels;

- Laundry service upon request for stays of 3 or more days;

- Iron upon request;

Unit layouts and amenities

Enjoy unforgettable moments in a cozy and charming environment, where tranquility meets natural beauty.

Our Accommodations:

🏡 1. Chalé Master: Ideal for couples seeking romance and comfort. With a stunning view of the lake and a hot tub, this charming space offers a unique experience. In addition, enjoy amenities such as a 43'' Smart TV, high-speed Wi-Fi, minibar and air conditioning.
Note: We accept couples + 1 child up to 3 years old included in the daily rate. Children must sleep with their parents;

🏡 2. Chalé Standard: For a cozy retreat, for 2 people. With a balcony to enjoy the sunrise and the stunning landscape. Equipped with a double box bed, 32'' Smart TV, 500 mega Wi-Fi, minibar and air conditioning.
Note: We accept couples + 1 child up to 3 years old included in the daily rate. Children must sleep with their parents;

🏡 3. Chalé Suíço: Ideal for families or groups of up to 5 people, located in front of the pool and spread over two floors, it offers a hot tub for total relaxation. Equipped with 2 double box beds, additional mattress, 43'' Smart TV, 500 mega Wi-Fi, minibar and air conditioning.

Romantic package

Our romantic package includes: Sparkling wine, hot chocolate with strawberries in a glass, romantic decoration with petals and aphrodisiac fruits.

Conditions

- The decoration will be done in the unit reserved by you, not necessarily in a suite with a bathtub (check with your unit if you have any questions);

- Advance booking 24 hours (inform your interest here);

- Extra fee of 150.00 reais (payment via Pix).

Cancellation and Change Policy

Change in number of people: This may be changed at any time, subject to an extra fee per person according to the property policy. We do not accept exceeding the maximum occupancy of the unit.

Change of dates or rescheduling: We allow changes or rescheduling of dates for reservations that are outside the cancellation policy period. Once within the period, it will be subject to approval.

Early termination of stay: If the guest ends their stay early by their own choice, we do not grant any discount or refund for unused dates.

Cancellation of reservation: Cancellations within the period of 30 days before the check-in date or up to 7 days after purchase (limited to the check-in date) will be refunded 100%. Once within the cancellation policy period, we will follow the conditions without exceptions.

Internal guidelines

- Loud music is prohibited. Quiet hours: 10pm - 8am;

- Toilet paper is prohibited from being thrown in the toilets. Please use the trash cans.

- Smoking is prohibited inside the chalet. Under penalty of a fine of R$150.00