MULTITEMPORADA - LOCACAO POR TEMPORADA LTDA

Rancho Otto Chalet Boutique Guest Handbook
This is a manual of instructions and rules to ensure that your stay is an excellent experience. We recommend that you read it very carefully, as everything you need to know will be here!

Check-in, check-out and reception times

Our opening hours are:

- Check-in from 3:00 pm to 8:00 pm (other times upon prior consultation);

- Check-out until 11:00 am.

⚠️ We do not have a reception at the property, so it will always be necessary to adjust the arrival time in advance!

Host Contact(support during hosting)

Your host Mrs. Cleonice WhatsApp +55 (47) 992612528 or just click on this link 👉 https://api.whatsapp.com/send?phone=5547992612528

Location (address) and surroundings

Estrada Geral do Vargedo, SN, Rancho Queimado - 88470-000

Use this Google Maps reference! 👇
NEARBY
- 6km from the entrance to the Jardim da Serra Condominium;
- 9km from the Costa da Serra Condominium;
- 10km (15min) from the Center of Rancho Queimado;
- 11km (23min) from the Center of Taquaras, known for its cafes;
- 20km (30min) from the Morro da Boa Vista Lookout.

Property access and parking

- Access to the property is easy via BR-282.

- Dirt road: 3.5 km to the property.

- Consolidated dirt road (good road);

- Parking inside the property, with uncovered spaces.

Meal plan

At Rancho Otto Chalet Boutique, we offer a breakfast full of flavor and energy to start your day off right. Among the options, you will find juice, milk, scrambled eggs, fruit salad or whole fruits, bread, cheese, salami, coxinha, fried or roasted sausage, esfirra, empadinha, tapioca, cheese bread, toast, butter, dulce de leche, cake and egg pancakes.

The selection of items may vary depending on the availability of the products, but the quality is always guaranteed!

✅All units have a full kitchen with refrigerator, gas stove and oven, microwave, toaster, coffee maker, porcelain tableware, wine glasses and kitchen utensils.

Frozen Food Menu, A là Carte Dishes and Dessert

- We have a menu of frozen artisanal foods (pizzas, lasagnas, pies and hidden dishes). And dinner with à la carte dishes.

- All dishes are handmade and you should contact Cleonice to request prices: (47) 99261-2528

External area

Rancho Otto Chalet Boutique has an external infrastructure prepared for your stay with 60 hectares of pure nature, we have leisure options, a large garden space, lake, waterfall and trails.

WI-FI

We have excellent Wi-Fi Internet;

Network: Otto

Password: 2013

Children, Guests and Pets Policies

CHILDREN POLICY:

✅ We accept one child up to 3 years old in the Casas: Rosalina and Elvira.

⚠️ We do not allow them in the Chalets: Lavanda, Hortênsia and Do Lago, for safety reasons;

VISITORS POLICY:

⚠️ Visits are prohibited during the stay, this is a space exclusively reserved for guests.

PET POLICY:

⚠️ We do not accept pets at Rancho Otto Chalet Boutique.

Bed and bath linen policies

- We provide complete bed linen, pillows, light blankets, towels and bathrobes;

- We change bed linen and towels every 2 days. If you request a change before, a charge of R$150.00 will be applied;

- Hair dryer and amenities (liquid soap, shampoo, conditioner);

- Bath salts in units with bathtubs (Do Lago, Elvira and Rosalina).

Unit layouts and amenities

We have five charming units, three of which are semi-detached: Chalet do Lago (located in the center), Chalet Hortênsia (on the right) and Chalet Lavanda (on the left). The Elvira and Rosalina houses are independent.

🏠 Casa Elvira with hot tub and fireplace;

🏠 Casa Rosalina with private barbecue, hot tub and fireplace;

🏠 Chalet Do Lago with Jacuzzi and lake view;

🏠 Chalet Lavanda with indoor fireplace, lake view;

🏠 Chalet Hortênsia with indoor fireplace and romantic lake view;

Unit highlights:

- The Elvira and Rosalina units have a hot tub, indoor fireplace and are larger;

- The Do Lago unit has a Jacuzzi;

- The Hortênsia and Lavanda units have indoor fireplace;

- All units have hot and cold air conditioning;

Notes:

- It is not permitted to bathe or fish in the lake;

- The fire on the ground is lit by the property's caretakers.

Romantic Package

Our romantic package includes a suite carefully decorated with rose petals or wild flowers (subject to availability), a bed perfectly decorated with folded towels, sparkling wine and chocolates.

Conditions

- The decoration will be done in the unit reserved by you, not necessarily in a chalet with a bathtub (check your unit in case of doubts);

- Advance booking 48 hours (communicate your interest with Multitemporada customer service);

- Extra fee of 250.00 reais (payment via Pix).

Notes

The romantic package includes consumable items and decorative items. These decorative items are not included in the package price and are the property of Rancho Otto Boutique. We ask that you do not take these items with you.

Horseback riding

We offer a unique horseback riding experience for couples. Lasting 1 hour, the tour provides moments of connection with nature and costs R$250.00 per couple.

Book directly with your host Cleonice:

https://api.whatsapp.com/send?phone=5547992612528

Photo Essay

Guidelines for photoshoots at Rancho Otto Boutique

Located in the charming city of Rancho Queimado/SC, 60km from Florianópolis. We have cozy and pleasant spaces, with gardens, lakes, waterfalls and trails. Horses are available for photos.

See photos already taken in our spaces: https://drive.google.com/drive/folders/13jV6uD86CDpUrFdZIYwuZf7-FF6eSmsc?usp=share_link

Prices:

R$ 300.00 x 2 hours of photoshoot (photos)

R$ 450.00 x 4 hours of photoshoot (photos)

Rules:

1- For reservations, we need the name of the person responsible;

2- The date will be scheduled upon confirmation of payment;

3- There will be no refunds of payment, only rescheduling of dates;

4- Group with a maximum of 5 people for the rehearsal;

5- Tag us in a post and provide some images for our social media.

Pix for payment:

Owner's Bank Details:

Geiza Boeira Vieira dos Santos

Pix Key: Email: admranchootto@gmail.com

*After making the transfer, please send the receipt immediately for verification purposes

Cancellation and Change Policy

Change in number of people: This may be changed at any time, subject to an extra fee per person according to the property policy. We do not accept exceeding the maximum occupancy of the unit.

Change of dates or rescheduling: We allow changes or rescheduling of dates for reservations that are outside the cancellation policy period. Once within the period, it will be subject to approval.

Early termination of stay: If the guest ends their stay early by their own choice, we do not grant any discount or refund for unused dates.

Cancellation of reservation: Cancellations within the period of 30 days before the check-in date or up to 7 days after purchase (limited to the check-in date) will be refunded 100%. Once within the cancellation policy period, we will follow the conditions without exceptions.

Internal guidelines

- Loud music is prohibited. Quiet hours: 10pm - 8am;

- Exclusive unit for couples;

- We do not allow fishing in the lake;

- When leaving, it is important to close the windows and remove the trash;

- It is forbidden to throw toilet paper in the bathrooms. Please use the trash cans.

- Smoking is only allowed in the outdoor area;