MULTITEMPORADA - LOCACAO POR TEMPORADA LTDA
Vila Vert Guest Handbook
This is a manual of instructions and rules to ensure that your stay is an excellent experience. We recommend that you read it very carefully, as everything you need to know will be here!
Check-in, check-out and reception times
Our check-in and check-out times:
- Check-in from 12:00 to 20:00 hours (other times upon prior consultation).
- Check-out until 16:00 hours (schedule with the host in advance).
- Our times are flexible, but must be previously agreed with the host;
- Check-in in the morning, or check-out at night will have an extra cost of half a day;
⚠️ There is no reception on site, it will be necessary to adjust the arrival time in advance!
Host Contact (support during hosting)
Your host Mr. Cezar on the following WhatsApp +55 (48) 999004478 or just click on this link
Location (address) and surroundings
Estrada Geral Rio das Antas, s/n - Rancho Queimado, SC, 88470-000
Property access and parking
🚗How to get there:
Take BR-282, which connects the coast to the West of Santa Catarina. At the Rancho Queimado junction, head towards the city of Anitápolis. After approximately 8 km, you will see a sign indicating Águas Claras. Take this road and, about 800 meters ahead, you will find the Hotel Fazenda Vinha dos Lagos. After crossing a small bridge, turn right and you will have reached your destination.
🅿️ Parking:
- We offer uncovered parking spaces.
Meal plan
We do not offer a meal plan, however, each house is equipped with a full kitchen: refrigerator with freezer, gas stove, gas oven, microwave, blender, electric faucet, coffee maker, electric kettle, crockery and cutlery, glasses and wine glasses and complete kitchen utensils.
Notes:
- Chale Rouge and Galpão Country have a barbecue and wood stove;
- We provide coffee, tea, salt and sugar in the kitchen.
- We have dish soap available in the kitchens of each unit;
External area
Vila Vert has an external infrastructure prepared for your stay:
WI-FI
We have excellent Wi-Fi Internet;
- Network: PUMA
- Password: 32472465
Children, Guests and Pets Policies
CHILDREN POLICY
✅ Children are welcome. There is no extra person policy at this property.
⚠️We do not provide cribs.
VISITORS POLICY
⚠️ Visitors are not allowed during your stay. This is a space exclusively reserved for guests.
PET POLICY
- We accept up to 2 (two) small or medium-sized pets per unit;
- Large pets, upon request;
⚠️Pet Rules:
- Your pet is very welcome at Vila Vert, however we ask that you do not leave it alone in the house, nor loose in the yard, and do not let it get on the bed or sofa;
- Cleaning up any waste is the owner/guardian's responsibility.
Bed and bath linen policies
- We offer premium bedding, pillows, blankets, bath towels;
- Bath amenities (soaps and shampoo).
- Hair dryer;
- Change of bed linen and towels every 4 days;
Unit layouts and amenities
Our property offers stunning sunset views and a complete structure for your comfort and leisure.
🏡Chalé Vert
Capacity: up to 4 guests
Size: 60m²
Accommodations:
- 1 Bedroom with Queen-Size bed
- Living room with large double sofa bed and 40" Smart TV
- Fully fitted kitchen
- 1 Fully fitted bathroom with shower
Amenities:
- View of the native forest
- 200 mega Wifi Internet (fiber);
- Wood-burning stove
- Electric heater and fan
🏡Chalé Rouge
Capacity: up to 8 guests
Size: 110m²
Accommodations:
- 3 Bedrooms with double beds
- Living room with large double sofa bed and 40" Smart TV
- Fully fitted kitchen
- 2 Fully fitted bathrooms with shower
Amenities:
- View of the native forest
- Indoor barbecue
- 200 megabits of Wi-Fi
- 2 wood-burning stoves
- Electric heater and fan
🏡 Galpão Country
Capacity: up to 12 guests
Size: 250m²
Accommodations:
- 5 bedrooms with queen-size beds
- 1 bedroom with 2 single beds
- Living room with large sofa and 65" Smart TV
- Fully fitted kitchen with wood-burning stove
- 4 full bathrooms with shower
Amenities:
- Balcony with barbecue and lake view.
- 200 megabits of Wi-Fi
- Electric heaters and fan
Cancellation and Change Policy
Change in number of people:
This may be changed at any time, subject to an extra fee per person, according to the property policy. We do not accept exceeding the maximum occupancy of the unit.
Change of dates or rescheduling:
Changes or rescheduling of dates will not be permitted for reservations that are outside the cancellation policy period (30 days before the check-in date or up to 7 days after purchase, limited to the check-in date). Once within the period, the change will be subject to approval.
Early termination of stay:
If the guest ends their stay early by their own choice, we will not grant any discount or refund for the unused dates.
Cancellation of reservation:
Cancellations within the cancellation policy, that is, up to 30 days before the check-in date or up to 7 days after purchase (limited to the check-in date) will be 100% refunded. Once within the cancellation policy period we will authorize the refund, no exceptions.
Internal guidelines
- Help us avoid charging a cleaning fee: when you leave, leave the dishes properly washed, do not leave towels and bed linen on the floor and take out the trash.
- Toilet paper is not allowed in the bathrooms. Please use the trash cans.
- Smoking is only allowed in the outdoor area. Smoking inside is subject to a fine of R$200.00;
- We have surveillance cameras on the property. Locations: camera at the entrance gate, camera in the garden and in the pond. None inside;
- Fishing is not allowed in the pond.
- Loud music is prohibited at any time
- We kindly ask that you behave well during your stay.