MULTITEMPORADA - LOCACAO POR TEMPORADA LTDA

Um lugar chamado Vale Real Guest Handbook
This is a manual of instructions and rules to ensure that your stay is an excellent experience. We recommend that you read it very carefully, as everything you need to know will be here!

Check-in, check-out and reception times

Our opening hours are:

- Check-in from 3:00 pm to 10:00 pm (other times upon prior consultation).

- Check-out until 12:00 pm (schedule with the person who welcomed you in advance).

There is no reception on site, it will be self-check-in and self-check-out.

Host Contact (support during hosting)

Contact Ms. Gisele on the following WhatsApp +55 (48) 997787002 or just click on this link 👉 https://api.whatsapp.com/send?phone=5548997787002&text=Ol%C3%A1%2C%20gostaria%20de%20agendar%20meu%20check-in!

Location (address) and surroundings

Morro Gaúcho, Vale Real - RS, 95778-000

Use this Google Maps reference! 👇

https://maps.app.goo.gl/mjcdbso2Vh8JtTgA9

PROXIMITY

- 3.0km (7min) from Morro Gaucho Oeste Waterfall;

- 9.0km (16min) from Toca Dos Bugres;

- 10km (20min) from Vale do Mel Waterfall;

- 13km (23min) from Morro do Tigre - Pata da Onça Park

- 25km (45min) from Ninho das Águias Park;

- 30km (38min) from Caxias do Sul Regional Airport;

- 35km (45min) from Lagoa Park;

- 75km (1h30min) from Gramado/RS;

Property access and parking

- Easy and uncomplicated access to the inn;

- Ample parking;

Meal plan

We have breakfast included in the daily rate!

- Full kitchen: equipped with a minibar, stove, microwave, electric kettle, toaster, kitchen utensils (pots, cutlery, glasses, cups, wine glasses).

- We have a barbecue with grill and spit;

Villa Allegro: Barbecue on the Deck

Cabana do Abraço: Portable barbecue

External area

A place called Vale Real has an external infrastructure prepared for your stay:

✅ Garden and patio;

✅ Barbecue and solarium;

WI-FI

We have excellent Wi-Fi Internet;

Password: acreditenosseusonhos

Children, Guests and Pets Policies

CHILDREN POLICY:

✅ We accept children (One child up to 5 years old free of charge, other children are charged at the normal rate).👦👧

⚠️ We do not provide cribs.

VISITORS POLICY:

⚠️ Visitors are not allowed during your stay, this is a space exclusively reserved for guests.

PET POLICY (Villa Allegro):

⚠️ We love pets, but we do not allow them at the Inn;

PET POLICY (Cabana do Abraço):

✅ We accept up to 2 small pets, with a PET fee of R$70.00 per PET;

- We only accept small docile cats and dogs (up to 7 kg) at our accommodation;

- It is the guest's responsibility to bring a bed, water bowls and food;

Bed and bath linen policies

We provide bed linen, pillows, blankets and bath towels.

We do not provide room service or intermediate cleaning;

Unit layouts and amenities

- Villa Allegro (up to 2 people):

With 23 square meters, the unit offers an intimate, comfortable and well-equipped environment.

Bed Configuration:

Bedroom: Has a queen size bed and 18,000 BTU hot and cold air conditioning that cools the entire room;

Living Room: 32'' Smart TV with articulated support, which can be seen from the bedroom and living room;

WC: We have 1 full bathroom;

Main Amenity: Hydromassage Jacuzzi with unique view of the mountains;

- Hug Cabin (up to 4 people):

With 50 square meters, the unit offers an intimate, comfortable and well-equipped environment.

Bed Configuration:

Suite: Has a queen size bed and hot and cold air conditioning;

Living Room: Double Sofa Bed, 42'' Smart TV and hot and cold air conditioning;

WC: We have 1 full bathroom;

Main Amenity: 2-person hydromassage Jacuzzi with unique mountain views;

Política de cancelamento e alterações

Alteração de número de pessoas: Poderá ser alterado a qualquer momento, estando sujeito a taxa extra por pessoa mediante a política do imóvel. Não aceitamos exceder a ocupação máxima da unidade.

Alteração de datas ou reagendamento: Permitimos alterações ou agendamentos de datas nas reservas que estiverem fora do período da política de cancelamento. Uma vez dentro do período estará sujeito a aprovação.

Encerramento de hospedagem antecipada: Caso o hóspede encerre sua estadia antecipadamente por opção própria, não concedemos nenhum desconto ou reembolso pelas datas não utilizadas.

Cancelamento da reserva: Cancelamentos dentro do período de 60 dias antes da data do check-in ou até 7 dias após a compra (limitando-se a data do check-in) terá 100% de reembolso. Uma vez dentro do período da política de cancelamento seguiremos as condições sem exceções.

Internal guidelines

Hello, here are some rules and guidelines for Um lugar chamado Vale Real.

- We do not have room service or intermediate cleaning;

- Smoking is only allowed in the outdoor area;

- We do not allow visitors to the property (with authorization);

- Loud music is prohibited;

- We have cameras in the outdoor area;

- Our entry and exit are self-check-in and self-check-out;

- Firewood: We provide firewood for your stay. If the available stock runs out, you can purchase it separately; Extra firewood: R$50.00;

- We do not accept pets;