MULTITEMPORADA - LOCACAO POR TEMPORADA LTDA

Esphera Glamping Guest Handbook
This is a manual of instructions and rules to ensure that you have an excellent experience. We recommend that you read it very carefully, as everything you need to know will be here!

Opening hours and reception

Our opening hours:

- Check-in from 3:00 p.m. to 8:00 p.m. (Other opening hours upon prior consultation).

- Check-out until 12:00 p.m.

We reiterate that the team responsible for your check-in will only be available to receive you from 3:00 p.m. onwards. If you arrive earlier, please wait!

ATTENTION TO YOUR CHECK-IN

Schedule your check-in on the following WhatsApp +55 51 992964192 or just click on this link 👉 https://api.whatsapp.com/send?phone=5551992964192&text=Ol%C3%A1%2C%20gostaria%20de%20agendar%20minha%20entrada

When you arrive at the property, do the facial recognition on the "totem" to open the gate and continue straight on the dirt road, turn first right towards the roundabout. On the right is the access to our parking lot and event headquarters, on the left is the access to the Glamping.

Check-in is automatic, we will send you information to get to the cabin when you schedule your check-in.

Support during your stay

Here is the contact information for our host Marcos, who will be assisting you during business hours until 6pm:

* ✅ All questions regarding scheduling activities

* 🔧 Assistance with the cabins / any operational issues

* 🪵 Request for extra firewood.

* 🍕 Request for pizza

* 🔥 Help with the fire pit.

* 🚽 Request for toilet paper.

😊 Don't hesitate to call him.

He has the contact link below 👇📞

https://wa.me/555189555138

He is available until 6pm. After this time, Multitemporada will be available until 10pm.

Location (address)

ESPHERA GLAMPING ADDRESS

Use this Google Maps reference! 👇

https://goo.gl/maps/1mS1H3yhNcu5wW7e9

NOTE: We do not recommend using the Waze app, but if it is your only option, we have some advice to avoid unnecessary detours: first enter Condomínio Paragem Verdes Campos into Waze and after passing the entrance to the Condominium, enter Esphera Glamping into Waze.

NEARBY

- 10km (15min) from the center of Gravataí;

- 12km (15min) from Gravataí Shopping Center;

- 31km (26min) from Salgado Filho International Airport in Porto Alegre;

- 32km (30min) from Arena do Grêmio;

- 42km (45min) from Estádio Beira-Rio;

- 110km (1h30min) from the beaches: Xangri-lá, Atlantida & Capão da Canoa

Breakfast and Extra Food

Breakfast (Booking required)

✅ We provide breakfast already included in the rate;

✅ In your Esphera you will find sugar, salt, coarse salt, coffee, and olive oil in the kitchen.

✅ Feel free to bring your own food and drinks, as there are no restrictions on consumption in the cabins.

Please fill out the Breakfast form link 24 hours in advance of the coffee being served;

https://forms.gle/hhkNZxqSHa5rdfbP6

- The breakfast basket will be delivered to your Esphera (Gaia, Thai, Átomo or Ônix) at the time pre-established on the form;

- In the spheres that contain containers (Air, Earth, Water or Fire) the breakfast basket will be delivered to the container counter at the time scheduled on the form.

- If your stay is for 2 days, on the weekend (Saturday and Sunday) we serve afternoon tea with waffles, dulce de leche, Nutella and honey (served at the Headquarters between 3:30 pm and 4:30 pm). Please note that this must be scheduled by 3:00 pm with Mr. Marcos: https://wa.me/555189555138

Extra Food:

⚠️ Ifood does not deliver to Esphera Glamping.

If you receive a delivery, you must be received at the property gate. For security reasons, we do not allow access to unregistered people.

When requesting a partner order, please notify the host;

✅ We have partners who deliver food directly to your Esphera every day, except Sunday. (These are registered):

- Sushi Aloha:

Delivers to Esphera.

Orders: https://alohasushi.menudino.com/

- Ervas Frescas Gastronomia

Deliveries to Esphera and we have an exclusive cold cuts platter, among other options!

Orders must be made up to 24 hours in advance.

Orders: https://www.instagram.com/Ervasfrescasgastronomia/

Patrícia Ervas Frescas: http://api.whatsapp.com/send?phone=555182890550

👉 Suggestions for restaurants near the Glamping:

- Restaurante da Janete

https://www.instagram.com/restaurantedajaneti/

Open to the public on Friday, Saturday and Sunday.

- Armazem Scottino

https://www.instagram.com/armazemscottino/

Cool atmosphere, inside a flower shop, has a menu of the week!

- Steak Lau - The meat is cooked to perfection:

Boutique Butcher Shop, if you want to take a walk, the atmosphere is really cool!

https://www.instagram.com/steaklau_/

⚠️ These services are offered by partners, Esphera Glamping recommends them, but is not responsible for or mediates the arrangements between you and them.

✅ For your comfort, we provide beverage options at our headquarters.

You can request them before your arrival at the Glamping. We will stock your refrigerator

Mini Bar:

Still water: R$4.00

Sparkling water: R$4.00

Canned soft drinks: R$5.00

Beer (Corona and Heineken): R$12.00

Domestic sparkling wine: R$80.00

Imported sparkling wine: R$120.00

Wines: (Request prices)

Frozen Neapolitan Pizza: R$48.00

Children, Guests and Pets Policies

Children's Policy:

👧We exempt one child up to 5 years old in the Espheras: Ar, Terra, Água and Fogo;

👦We accept one child up to 2 years old in the Espheras Thai, Gaia and Átomo;

⚠️ We do not allow children in the Esphera Ônix for safety reasons.

👧👦 We have 1 portable crib on the property (upon request);

Visitor Policy:

During your stay, you have the flexibility to invite up to 6 visitors for Day Use, for a fee of R$ 70.00 per person. Access for these guests must be requested in advance from the management.

- Visiting Hours: 1:00 pm - 7:00 pm;

Enjoy time with your guests while enjoying our hospitality!

Pet Policy:

- We allow 1 (one) small pet (up to 12 kg) in the Espheras: Água, Fogo and Atomo.

- For a fee: (R$ 80.00 per stay).

⚠️We do not accept pets in the Espheras: Ar, Terra, Thai, Onix, Gaia.

Pet Rules:

- The owner is responsible for cleaning up their waste. We provide sanitary bags at check-in;

- Pets are not allowed in the pool area, artificial beach, beach tennis courts, playgrounds, headquarters and game rooms;

- When moving around the common areas, they must wear a leash;

- Pets are not allowed on the bed under any circumstances, as we have great difficulty removing red clay from sheets and towels, which can stain them. Since we are in a rural environment, the issue of clay is quite common in certain areas;

- At check-out, we will check the room and linens. If necessary, an extra cleaning fee of R$80.00 or a full set of R$360.00 will be charged;

-The guest is entirely responsible for the animal and any damage it may cause to the Glamping premises, gardens or to other guests and our animals. The fine for any unintentional damage caused will be assessed and duly charged at check-out.

Cleaning and linen services policies

“Magic fairy” service (light cleaning):

- This will be done in the morning, after breakfast, between 10am and 11:30am (only in the 2-night package). If you do not wish to have this service, please let us know in advance.

- If you would like a more thorough cleaning, including washing dishes and the kitchen, this can be requested for an additional cost of R$40.00

Linen:

- We provide complete bed linen, bath towels, bathrobes, pillows and light blankets of high quality;

- Hair dryer and amenities (shampoo, conditioner and liquid soap)

Activities at Esphera Glamping

INCLUDED ACTIVITIES:

🚶‍♀️ • Guided Walk (trail):

🏄 • Stand Up: free use.

If there are people waiting, take turns every 15 minutes.

The use of a life jacket is mandatory.

⚽ • Use of the Children's Soccer Court: Free

🎱 • Pool table and table tennis: Use in the main hall (subject to space availability, when there are no events).

If there are people waiting, take turns.

🎾 • Use of the Beach Tennis Court: Free.

If there are people waiting, take turns (we do not provide rackets).

🏁 • Use of the Zip Line: Only people weighing up to 40 kg are allowed to use it, accompanied by a guardian.

🐑🦃🐓🐎 • We have several animals on the property, we suggest a walk to visit them.

We ask that you do not touch the animals if possible.

ACTIVITIES WITH EXTRA COST:

🐎 • Horseback Riding in the Forest: horseback riding in the middle of the native forest, open field and marshland, cost of R$100.00 per person. The ride will last 45 - 60 minutes.

⚠️ TIME: Must be scheduled in advance and subject to availability.

🎣 • Ecological Fishing (catch and release in the lake):

Request materials 30 minutes in advance and always return them to the place of collection.

Fishing Kit: R$35.00 (bucket, rod, fishing rod, bait, etc.)

🧑 • Kids Tour 20 min

1 child (person) R$60.00

📲Contact our host Marcos who will be helping with all activity scheduling issues:

See contact link below 👇

https://wa.me/555189555138

😊 Don't hesitate to call him.

He is available until 6 pm. After this time, Multitemporada will provide services until 10 pm.

💆‍♂️ • Therapeutic massage:

Our goal is to promote relaxation and restore energy. A unique, holistic experience that involves relaxing the body with massage and revitalizing the mind and soul with contact with nature. ⚠️ The session must be scheduled in advance with your host: Mrs. Roberta on the following WhatsApp +55 51 992964192 or just click on this link 👉 https://api.whatsapp.com/send?phone=5551992964192

Power outage or lack of electricity

Dear Guests,

We would like to inform you that our automation system is programmed to regulate power outages when many devices are turned on simultaneously. Should this occur, the system will restore power within 30 seconds.
If for any reason the device does not return to working within this period, we kindly ask that you contact the owners so that we can resolve the issue as soon as possible.
We appreciate your understanding.

WI-FI

We have 2 networks, one internal network (aut) that is already automatically connected to the TVs (no need to connect) and another network for mobile devices:

Network: Esphera Glamping

Password: glamping

Types of Barbecue

At Esphera Glamping, we offer two types of barbecue, depending on the Esphera of your choice:

Espheras (Air, Water, Fire and Earth):

For those who love fire and barbecue, in the outdoor area we have a fire pit and a trivet with an iron grill for outdoor grilling and an indoor grill in the Uruguayan parrilla style inside the container.

Espheras (Onix, Thai, Gaia and Átomo):

Integrated kitchen, accompanied by an outdoor area equipped with a fire pit and a trivet for barbecue. These units do not have an indoor barbecue.

*Basic barbecue items:* Board, Tongs and Barbecue Knife.

Romantic package

Our romantic package includes the sphere carefully decorated with rose petals, sparkling wine, chocolates and strawberries.

Conditions:

- The decoration will be done in the unit reserved by you;

- Reservation 24 hours in advance (inform your interest here);

- Romantic Package: R$180.00.

Note: The romantic package includes consumable items and decorative items. These decorative items are not included in the package price and are the property of Esphera Glamping. We ask that you do not bring these items.

Esphera Thai Guidelines

- Always close the container windows when you go out, especially at night, to prevent animals from entering.

- The Thai unit has an outdoor gas-heated hot tub for 2 people. You should open the drain at the bottom to drain some of the cold water and fill it with hot water to the desired temperature. Close the hot tub lid at night to preserve the heat.

- Esphera Thai has an indoor hot tub. The hot tub is heated by gas.

- This unit does not have a barbecue, but rather an external trivet that can be used to grill meat;

- The shower is heated by gas. First, you should turn on the hot water valve (left) to full flow, then adjust the temperature with cold water (right valve);

- Iron upon request;

- Esphera Glamping convenience: We have some basic products available in our warehouse. At our headquarters, we have drinks that are for sale. Next to the refrigerator, we have orders to record your consumption. Payment is made at the end of the stay;

- Voltage: 220V;

- This unit can be rented for 1 couple and 1 child aged 2;

Esphera Onix Guidelines

- Always close the container windows when you go out, especially at night, to keep animals out.

- The Onix unit has an external Jacuzzi. It is heated by gas!

- The shower heating system is gas-powered. First, turn on the hot water valve (left) to full flow, then adjust the temperature with cold water (valve on the right);

- This unit does not have a barbecue, but rather an external trivet that can be used to grill meat;

- Iron upon request;

- Esphera Glamping convenience: We provide some basic products in our warehouse. At our headquarters, we provide drinks for sale. Next to the refrigerator, we have receipts to record your consumption. Payment is made at the end of the stay;

- Voltage: 220V;

⚠️ We do not allow children at Esphera Ônix for safety reasons.

Esphera Gaia Guidelines

- Always close the windows of the container when you go out, especially at night, to keep animals out.

- The Gaia unit has an indoor bathtub. The bathtub is heated by gas.

- This unit does not have a barbecue, but rather an external grill that can be used to grill meat;

- The shower is heated by gas. First, turn on the hot water valve (left) to full flow, then adjust the temperature with cold water (valve on the right);

- Iron upon request;

- Esphera Glamping convenience: We provide some basic products in our warehouse. At our headquarters, we provide drinks that are for sale. Next to the refrigerator, we have orders to record your consumption. Payment is made at the end of the stay;

- Voltage: 220V;

- This unit can be rented for 1 couple and 1 child aged 2.

Esphera Átomo Guidelines

- Always close the windows of the container when you go out, especially at night, to keep animals out.

- The Átomo unit has an outdoor hot tub, an indoor hot tub, and a private outdoor bathroom;

- The shower is heated by gas. First, turn on the hot water valve (left) to full flow, then adjust the temperature with cold water (right valve);

- This unit does not have a barbecue, but rather an outdoor trivet that can be used to grill meat;

- It has a full kitchen: electric stove, minibar, electric oven, microwave, and electric kettle;

- Iron upon request;

- Esphera Glamping convenience: We provide some basic products in our warehouse. At our headquarters, we provide drinks for sale. Next to the refrigerator, we have receipts to record your consumption. Payment is made at the end of the stay;

- Voltage: 220V;

- This unit can be rented for 1 couple and 1 child aged 2.

Esphera Ar Guidelines

- Always close the windows of the container when you go out, especially at night, to prevent animals from entering.

- The unit has a hot tub for up to 4 people with hydromassage and electric heating. To turn on the hot tub, set it to the desired temperature and press the hydro button. The hot tub takes around 1 hour and 30 minutes to reach 38ºC. Turn off the hot tub whenever it is not being used. Close the hot tub lid at night to preserve the heat.

- In your Esphera, the shower heating system is electric. You should open the valve to the left and adjust the water flow according to the desired temperature. Sinks and lavatories have room temperature water.

- Iron upon request;

- Esphera Glamping convenience: We have some basic products available in our warehouse. At our headquarters, we have drinks that are for sale. Next to the refrigerator, we have orders to record your consumption. Payment is made at the end of the stay;

- Voltage: 220V

👉 Esphera Glamping Mezzanine:

- This bed option is available in the Espheras: Earth, Air, Fire and Water;

- It is a super comfortable option for families: it offers 2 single beds;

- Access only via stairs.

Esphera Fogo Guidelines

- Always close the windows of the container when you go out, especially at night, to keep animals out.

- The Fogo unit has an outdoor Jacuzzi with a hydromassage tub for 4 people with electric heating.

- In your Esphera, the shower heating system is electric. You should open the valve to the left and adjust the water flow according to the desired temperature. Sinks and lavatories have room temperature water.

- Iron upon request;

- Esphera Glamping convenience: We provide some basic products in our warehouse. At our headquarters, we provide drinks that are for sale. Next to the refrigerator, we have orders to record your consumption. Payment is made at the end of the stay;

- Voltage: 220V

👉 Esphera Glamping Mezzanine:

- This bed option is available in the Espheras: Terra, Ar, Fogo and Água;

- It is a super comfortable option for families: it offers 2 single beds;

- Access only via stairs;

Esphera Água Guidelines

- Always close the windows of the container when you go out, especially at night, to keep animals out.

- The Água Unit has a Jacuzzi with a hydromassage for two people in the outdoor area. The Jacuzzi and bathtub are heated by gas.

- In your Esphera, the shower heating system is electric. You should open the valve to the left and adjust the water flow according to the desired temperature. Sinks and lavatories have room temperature water.

- Iron upon request;

- Esphera Glamping convenience: We provide some basic products in our warehouse. At our headquarters, we provide drinks that are for sale. Next to the refrigerator, we have receipts to record your consumption. Payment is made at the end of the stay;

- Voltage: 220V;

👉 Esphera Glamping Mezzanine:

- This bed option is available in the Espheras: Terra, Ar, Fogo and Água;

- It is a super comfortable option for families: it offers 2 single beds;

- Access only via stairs.

Esphera Terra Guidelines

- Always close the windows of the container when you go out, especially at night, to prevent animals from entering.

- The unit has a hot tub for up to 4 people with hydromassage and electric heating. To turn on the hot tub, set it to the desired temperature and press the hydro button. The hot tub takes around 1 hour and 30 minutes to reach 38ºC. Turn off the hot tub whenever it is not being used. Close the hot tub lid at night to preserve the heat.

- In your Esphera, the shower heating system is electric. You should open the valve to the left and adjust the water flow according to the desired temperature. Sinks and lavatories have room temperature water.

- Iron upon request;

- Esphera Glamping convenience: We have some basic products available in our warehouse. At our headquarters, we have drinks that are for sale. Next to the refrigerator, we have orders to record your consumption. Payment is made at the end of the stay;

- Voltage: 220V

👉 Esphera Glamping Mezzanine:

- This bed option is available in the Espheras: Earth, Air, Fire and Water;

- It is a super comfortable option for families: it offers 2 single beds;

- Access only via stairs;

Cancellation and Change Policy

Change in number of people: This may be changed at any time, subject to an extra fee per person according to the property policy. We do not accept exceeding the maximum occupancy of the unit.

Change of dates or rescheduling: We allow changes or rescheduling of dates for reservations that are outside the cancellation policy period. Once within the period, it will be subject to approval.

Early termination of stay: If the guest ends their stay early by their own choice, we do not grant any discount or refund for unused dates.

Cancellation of reservation: Cancellations within the period of 30 days before the check-in date or up to 7 days after purchase (limited to the check-in date) will be refunded 100%. Once within the cancellation policy period, we will follow the conditions without exceptions.

Internal guidelines

- Smoking is strictly prohibited inside the Espheras and containers. Failure to comply with this rule will result in a fine of R$1,000.00.

- Bathrobes may only be used in the Espheras (cabins). Do not take them to the shared lakes.

- We provide 1 basket of firewood for use in the outdoor fire pit. If you require more, you can request it. The cost of an extra basket is R$35.00.

- It is strictly forbidden to rent cabins to anyone under the age of 18. There must be at least 1 responsible adult in the same cabin.

- The swimming pool is for the exclusive use of the Events Headquarters (guests cannot use it);